The Role:
- We are looking for a detail-oriented Care coordinator with the ability to assist with the day-to-day responsibilities of the management of the Care packages and someone with the potential to grow with the organisation,
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Provide line management to the Client Experience team, building and maintaining a positive team ethos.
- Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
- Create and maintain visit schedules as per client needs
- Create, update and audit client care plans and assist with digital care planning.
- Identifying training needs/follow ups in respect of auditing activity.
- Maintain accurate client and Care Professional records on care management systems
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Maintain regular contact with clients and their Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business
- Have a mindset of cost saving in all actions
- Be flexible to meet the demands of the business including participating in an on-call rota. Which means it may require you to support team members out in the field in emergency situations including undertaking Care visits as and when required.
- Networking in the local community and supporting marketing activities.