Team
Initially, you will be working on Global collection albeit where revenue is booked to EMEA typically. Our European Collection Hub (Northern) consists of 5-6 members however you will (in the future structure), also be a part of our Global Model, as we are currently transitioning to this Collection model. You will also manage a Key Client for all countries within EMEA (EMEA Account Handler model).
Role Summary
We are looking for an experienced, dynamic, Senior Credit Controller /account handler (fluent in English and German), to ensure the timely collection of all customer debts by/within their due dates. This account Handler will need to be comfortable approaching clients verbally & proactively for payment projections, at the latest, 10 days after the billing date (regardless of due date). They will need to be confident presenting monthly calls on key accounts, with a view to resolving / coordinating resolution of all external/internal queries promptly, as to ensure settlement on/before due dates. Target driven & confident, they will have to prioritise their workload efficiently, as to cover all invoices on their ledger, achieve their goals/KPIs, whilst also being commercially considerate of their actions to the greater business strategy. They should be able to impress on internal staff, as to promote our “Order to cash, Top performing” Credit Management ethos throughout IQVIA, so escalations of late/non-payment, are welcomed & acted upon promptly by Key Account Managers & Opportunity Owners alike. Consistent late/non-payment trends will need to be escalated with the Associate Director Credit for review, and possible escalation to Global Risk for a Credit Assessment (which usually results in a change to the client’s Credit Rating and in turn billing schedule or ability to trade).
This role is vital in the cash flow of the organization, where you will be expected to maximize cash collection, utilizing AI and automation efficiencies combined with high level collection and Account management techniques, to reach your objective.
Key Responsibilities:
High-end Global Debt collection, involving a high volume of calls for complex Key & medium size accounts (Core revenue), in the Pharmaceutical Market
Collection from Government Health bodies
Back-office account management-Coordinate prompt resolution of all customer queries between all departments, as to ensure no impact on due dates
Target 96%+ ($ value) collection Vs your Total ledger balance week on week KPI
Target 60 days+($ value) <0.4% Vs Total ledger balance week on week KPI
Target 50% Volume payment conversion, on all invoices regardless of due date
Support Master Data Management/Admin/Billing Teams with changes/maintenance, as to ensure correct payment terms, POs & addresses are registered (as per their SOW/MSA contract), invoice/account accuracy etc.
Ensure SAP Collection Interface is maintained in detail, with latest collection notes, payment statuses, contacts, internal escalation point etc.
Ensure any late payment risk is highlighted to Credit Manager at the earliest opportunity (For escalation for Credit Review with Global Risk Team)
Able to update EMEA level management reports on cash projections, tail end debt, risk etc.
Maintain a high level of “housekeeping” on the ledger
Maintain all accounts receivables, impairments and write offs
Skills, Education and Experience Required:
Degree Level Educated
7+ years - Senior Credit & Collection Specialist (Account Handler) experience required
Excellent verbal communication skills/a great negotiator (Confident, friendly but assertive when required). Additional languages required (default English & German)
Target driven, with a high work-rate (able to consistently perform above targets set by Credit Manager (circa 95%+ collection KPI & < 0.5% 60 days + KPI) and cover a ledger of 1500+ invoices
Focused on team & company KPI targets, while attentive to all processes & deadlines (High Level Performer/achiever. Award winner maybe)
Able to prioritize and take responsibility for own workload & cover in absence of team/Work on own initiative
Good analytical/problem solving skills
Able to follow instructions from mgmt. to deadlines.
Excellent time management & organization skills
Motivated and able to demonstrate initiative
Competent in Microsoft Office packages specifically outlook, excel, and word
Previous use of SAP (mandatory) & Salesforce required (preferred)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $0.00 - $0.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.