Operational B2C Accountant

Roles & Responsibilities :

DEFINITION

Associate responsible for end-to-end processing of standard and moderately complex Bill-to-Cash accounting activities.

Mainly located in Service Centers / regional hubs and responsible for daily, weekly and monthly accounting transaction processing.

Works in defined IT systems such as SAP, workflow tools and global applications including  ESM,SSF, FCC, APM and FEBAN, wherever applicable.

Builds required accounting, GB / BU / LE and process knowledge through self-learning, local training and practical execution.

Collaborates in English and/or local language with resident entities, user departments, requesters and other stakeholders for clarification and issue resolution.

Expected to identify exceptions, process gaps and recurring issues and support timely escalation, correction and documentation.

PRIMARY RESPONSIBILITIES

·        Perform receivables management activities including monitoring open items, ageing, customer account hygiene and timely follow-up.

·        Execute end-to-end processing of standard accounting tasks including preparation, reconciliation, processing and documentation.

·        Account and reconcile entries related to general ledger, sub-ledger and customer ledger, ensuring accuracy and completeness.

·        Post and clear incoming customer payments, including payment advice processing and cash application activities.

·        Support billing related activities such as service invoices, self-billing, credit notes and price debit notes.

·        Perform customer reconciliation and ICR reconciliation and coordinate for closure of differences.

·        Coordinate with resident entities and user departments for service request clarifications, billing issues, collection follow-up and accounting exceptions.

·        Prepare weekly and monthly reports including unapplied cash, work-on ageing, overdue status, MIS and other operational trackers.

·        Support credit management, sales order release and related business clarification activities as per defined process scope.

·        Contribute to export compliance, audit support, process controls and documentation requirements.

·        Achieve defined KPIs, quality targets and committed service timelines while maintaining control and compliance requirements.

ACTIVITY LIST

·        Cash application management and accounting of incoming payments.

·        Customer payment advice posting, matching and clearing.

·        Maintaining customer books hygiene through timely clearing and reconciliation.

·        Credit management support and coordination for sales order release.

·        Preparation of weekly and monthly reports including unapplied cash report, work-on ageing report and MIS reporting.

·        Billing activities including credit notes, price debit notes, self-billing and service invoices.

·        Customer reconciliation and inter-company reconciliation support.

·        Collection management and follow-up on overdue receivables.

·        Export compliance support and documentation wherever applicable.

·        Identification of process gaps, recurring exceptions and automation / improvement opportunities.

VALUE ADDITION EXPECTED

·        Support reduction of overdue receivables, unapplied cash and long-pending customer open items.

·        Improve accuracy of customer ledger, sub-ledger and GL reconciliation outputs.

·        Strengthen audit readiness through proper documentation, reconciliations and clear working papers.

·        Provide timely MIS, ageing insights and exception reporting for management review.

·        Escalate recurring process issues and support corrective actions to improve process controls.

·        Support automation, reporting standardization and simplification of repetitive manual activities.

·        Improve stakeholder experience through timely, clear and ownership-based communication.