The IT Operations, Infrastructure & Cybersecurity Lead is a senior operational lead responsible for ensuring the total reliability, availability, security, and performance of Veolia Taiwan’s technology environment. As the primary owner of "Delivery & Reliability" and "Cybersecurity & IT/OT Compliance", this role provides the foundational infrastructure and hosting perimeters that power all core enterprise systems as well as local Data and AI initiatives.
【Key Responsibilities】
Foundational Infrastructure for Enterprise, Data & AI:
Manage and maintain cloud environments (AWS and GCP), server instances, database hosting, and storage layers supporting core enterprise applications, the Central Data Platform, and AI processing.
Oversee hardware and network connectivity for operational environments, including plant network switches and data connectors.
Ensure 99.9% network availability across corporate offices and plant sites, managing routers, firewalls, VPNs, and SD-WAN architectures.
IT/OT Cybersecurity & Governance:
Act as the local point of contact for Group and Asia Cybersecurity, enforcing global security frameworks, access policies, and encryption standards across IT and OT networks.
Monitor vulnerability dashboards, coordinate patch management, and ensure security issues are remediated within agreed Service Level Agreements (SLAs).
Promote cybersecurity awareness across the organization and maintain audit readiness to ensure zero critical gaps during security audits.
Define, document, and regularly test Disaster Recovery (DRP) and Business Continuity Plans (BCP) in coordination with plant management.
Endpoint & Asset Lifecycle Management:
Oversee the procurement, configuration, deployment, and decommissioning of all endpoint hardware (laptops, mobile devices, and office peripherals).
Maintain Mobile Device Management (MDM) solutions to enforce device encryption, security policies, and Multi-Factor Authentication (MFA).
Third-Party Supplier & Helpdesk Supervision:
Manage external IT support suppliers, supervising their daily deliverables, tracking ticket queues, and enforcing SLA targets.
Serve as the Tier 2/Tier 3 escalation contact for major IT outages or complex technical incidents that exceed vendor scope, ensuring fast resolution and root-cause analysis.
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