Client Experience Manager

What You'll Do

• Manage the client journey from enquiry to ongoing reviews
• Support business growth through excellent client experience
• Conduct consultations, assessments and risk assessments
• Develop and oversee personalised care plans
• Build strong relationships with clients, families and professionals
• Complete quality assurance visits and client reviews
• Investigate complaints and drive service improvements
• Ensure compliance with CQC and company standards
• Lead, coach and support team members
• Participate in the on-call rota
• Maintain accurate records and systems