Job Summary
We are seeking a Product Operations Specialist to own and maintain accurate, complete, and up-to-date product data across SAP and SalesForce platforms as the focal point for product data within the product management team. This person will manage the end-to-end product lifecycle data process from new product setup and configuration through product changes, transitions, and end-of-life activities, and will conduct regular data audits to identify and resolve inconsistencies across systems. In support of new product launches, this person will ensure all required data is accurately entered and validated in SAP and SalesForce prior to go-to-market.
Beyond data management, the Product Operations Specialist will identify, document, and standardize product management processes across the function, developing and maintaining a library of BOPs, playbooks, and process documentation while leading continuous improvement initiatives within product management. This role will establish and track key operational metrics and KPIs to measure the health of product management processes and champion the adoption of standardized workflows and tools across the team.
The position reports directly to the Global Product Management Leader, and will be located in Boulder,
Colorado, USA.
Key Characteristics
- Demonstrated experience in product operations, business operations, sales operations, or a related role
- Hands-on experience working with SAP (product/material master data, pricing) and SalesForce platforms, including the CPQ (Configure, Price, Quote) module.
- Strong analytical skills with a high attention to detail and a commitment to data accuracy
- Demonstrated ability to document, improve, and implement business processes
- Excellent project management skills with demonstrated ability to prioritize and execute tasks as defined within a project action plan
- Self-motivated to own projects and drive results with attention to detail
Duties & Responsibilities
- Own and maintain accurate, complete, and up-to-date product data across SAP and CPQ platforms, including product configurations, pricing structures, SKUs, and portfolio attributes
- Serve as the primary point of contact and subject matter expert for product-related data within SAP and SalesForce systems for the product management function
- Manage the end-to-end product lifecycle data process — from new product setup and configuration to product changes, transitions, and end-of-life activities
- Audit product data on a regular cadence to identify and resolve inconsistencies, gaps, or errors across systems
- Support new product launches by ensuring all required data is accurately entered and validated in SAP and SalesForce prior to go-to-market
- Collaborate with developers in Jira to make enhancements to SalesForce functionality and develop and test CPQ structure and logic.
- Identify, document, and standardize product management processes across the function.
- Develop and maintain a library of business operating procedures (BOPs), playbooks, and process documentation for the product management team
- Lead continuous improvement initiatives by identifying gaps in product management fundamentals and recommending practical solutions
- Establish and track key operational metrics and KPIs to measure the health and efficiency of product management processes
- Drive adoption of standardized workflows and tools across the product management team
- Act as the liaison for company-wide initiatives outside of the Analytical Solutions business unit that involve product management
- Partner with stakeholders to gather requirements, define processes, and implement solutions that improve the product management team's effectiveness
- Support system enhancements, tool implementations, and change management efforts that impact the product management organization