Role Overview
As a Sommelier at Banyan Tree Dubai, you are responsible for creating exceptional beverage experiences by providing expert wine knowledge, personalised recommendations, and attentive service to our guests. You will enhance the dining experience through your passion for wines, strong product knowledge, and ability to curate memorable moments.
You are a key ambassador of the Banyan Tree brand, delivering refined, knowledgeable, and personalised service while ensuring the highest standards of beverage excellence across the resort’s dining venues.
Key Responsibilities
Guest Wine Experience & Service Excellence
- Provide personalised wine recommendations based on guest preferences, menu selections, and dining occasions.
- Guide guests through wine selections with confidence, professionalism, and engaging storytelling.
- Present, open, and serve wines according to luxury hospitality standards.
- Ensure proper wine service techniques, including temperature control, decanting, and glassware selection.
- Create memorable guest experiences through thoughtful recommendations and exceptional service.
- Respond to guest questions regarding wine origins, grape varieties, regions, and pairings.
Wine Pairing & Menu Collaboration
- Recommend wine pairings that complement menu offerings and enhance the overall dining experience.
- Work closely with Culinary and Food & Beverage teams to develop and maintain wine pairing suggestions.
- Support menu launches, special events, tastings, and wine-focused experiences.
- Stay updated on culinary trends, wine regions, vintages, and emerging producers.
- Share wine knowledge with colleagues to elevate overall service standards.
Wine Inventory & Cellar Management
- Maintain excellent knowledge of the resort’s wine portfolio, including availability, pricing, vintages, and storage requirements.
- Ensure wines are stored correctly according to temperature, humidity, and handling standards.
- Support wine inventory management, stock rotation, and cellar organisation.
- Monitor stock levels and communicate replenishment requirements.
- Assist with receiving, checking, and storing wine deliveries in line with standards.
Sales & Revenue Support
- Promote wine selections, premium offerings, and beverage experiences to enhance guest satisfaction and revenue opportunities.
- Identify opportunities to upsell through knowledgeable and personalised recommendations.
- Support wine promotions, tastings, and special beverage events.
- Maintain awareness of guest preferences to encourage repeat experiences.
Training & Team Support
- Provide ongoing wine education and guidance to Food & Beverage colleagues.
- Support team members in developing confidence in wine service and recommendations.
- Participate in beverage training sessions and professional development programmes.
- Work closely with Restaurant Managers, Outlet Leaders, and Culinary teams to ensure seamless service delivery.
Operational Standards & Compliance
- Ensure all wine service follows luxury hospitality standards and responsible alcohol service guidelines.
- Maintain cleanliness and organisation of wine service areas, equipment, and storage facilities.
- Follow all resort policies, health, safety, and hygiene procedures.
- Maintain guest confidentiality and professionalism at all times.
- Perform any additional duties as assigned by management to support the effective operation of the department.