- Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Perform all tasks to Sofitel Brand standards.
- Maximise sales opportunities through a thorough knowledge of our menus and offerings.
- Assist in the setup and breakdown of events and functions
- Deliver room service and amenities as required
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:
Soul Impact
- French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.
- Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.
Social Impact
- Committed Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.
- Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.
- Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”