Responsible for technical customer support and coordination. First point of technical contact for customers - provide technical feedback and solutions per product training material and published customer approved application notes and datasheets (TCDs).
Where necessary, work with Product Area Sensors (PAS), Product Area ICs (PAI), or Product Area Power Semiconductors (PAP) teams to request the appropriate information and communicate to customer.
Using application knowledge, assists customer in correctly designing in Bosch products.
Coordinates technical customer meetings with the appropriate Bosch team members, taking the lead to document the OPL when customer development lead is in the region.
Obtain customer's requirements and communicates them to the Bosch teams including Product Management.
Responsible for supporting customer quality issues related to samples provided during their development phase, prior to SOP.
Establish customer relationships by working closely with engineering teams.
Assist in pre-selling activities of components at customers by leading technical presentations, providing information and support.
Provide information on application specific customer trends, innovation, market, and competition.
Support development of local customer communication information (verbal and written) in native language.
Customer PPAP coordination and support as required
Assure customer technical satisfaction from the first engagement, through design-in phase and finally series production
Support sample warehouse coordination for components and development kits including testing and packaging of customer kits prior to delivery.
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