Set up banquet rooms by following instructions for setting tables, chairs, and place settings according to the design of each event
Prepare buffet stations by setting up with chafing dishes, serving utensils, and other decorative items
Welcome guests to the venue and take them to their respective tables
Distribute menus and introduce the dining format of the event
Make and provide the bar tenders with drink orders quickly and effectively
Serve appetizers, main dishes, desserts in a professional and timely manner
Ensure food safety, hygiene, and sanitation practices during the course of action
Respond promptly and accurately to guest requests
Maintain knowledge of special dietary requests, informing the appropriate individual on the kitchen staff for proper communication and follow-through
Communicate timing of services with the kitchen staff
Maintain the proper quantity and freshness of items on the food and beverage stations
Keep the work area clean and organized throughout the event
Assist in solving guest complaints and concerns in a courteous and professional manner
Work as a team player with the balance of the banquet team to make a seamless, harmonious flow in service
Attend and participate in pre-event briefings and post-event debriefings
Carry out all assignments by the company policies and procedures as it pertains to the guests’ services and the guests’ safety
Assist in cleaning up and breaking down all banquet rooms after functions
Retain knowledge surrounding items on the menu, what is in them; this will help ensure you can answer guest questions, including possible allergen information.
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