Assist the Executive Housekeeper in planning, organizing, and overseeing the daily Housekeeping operations to ensure all guest rooms, public areas, and back-of-house areas consistently meet the hotel's cleanliness, presentation, and brand standards while delivering an exceptional guest experience.
Lead, supervise, and motivate the Housekeeping team by coordinating daily assignments, conducting inspections, providing coaching and performance feedback, and ensuring all team members comply with hotel policies, safety regulations, and quality standards.
Monitor room status, linen and amenities inventory, cleaning productivity, and maintenance requirements while working closely with Front Office, Engineering, and other departments to ensure efficient room availability, timely guest request fulfillment, and smooth day-to-day operations.
Assist in managing departmental budgets, controlling operating expenses, minimizing waste, and maintaining inventory levels to support cost-effective operations without compromising service quality.
Handle guest concerns and special requests professionally, implement service recovery when needed, and continuously identify opportunities to improve operational efficiency, team performance, and overall guest satisfaction.
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