We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities:
Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
Ensuring continuous uptime for computers, and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit clinics on a regular basis
A reliable car and valid driver's license is required
Travel is required 50%-75% of the time focusing on the Raleigh area with secondary support to the Greensboro area
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ability to lift or do physical tasks up to 50 lbs.
Other duties as assigned
Minimum Requirements:
2+ years of service desk or related experience
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Preferred Requirements:
2+ years of network experience
Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
Education
High School Diploma
Associate/Bachelor degree preferred
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $31.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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