Clean guest rooms, bathrooms, corridors, storage areas and other assigned hotel areas to established cleanliness and presentation standards.
Make beds, replace linen and towels, replenish guest amenities and prepare rooms for arriving guests.
Conduct quality inspections of cleaned rooms before releasing them for occupancy, ensuring rooms meet Accor brand standards.
Carry out scheduled deep-cleaning and routine housekeeping duties.
Report maintenance issues, damage and safety hazards promptly using hotel procedures.
Safely use, clean and maintain housekeeping equipment and cleaning chemicals in accordance with health and safety requirements.
Handle guest laundry and lost property in accordance with hotel procedures.
Maintain housekeeping storerooms and assist with stock control of cleaning supplies and amenities.
Accurately update room status using the hotel's property management systems.
Ensure guest rooms, keys and hotel property remain secure at all times.
Deliver friendly, professional and efficient customer service when interacting with guests.
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