Working operationally at Reception assisting guests with enquiries, check in and out, storage of luggage and general information about the hotel and local area
Managing guest inquiries, complaints, and special requests to ensure satisfaction.
Training, mentoring, and motivating the team to deliver excellent service.
Ensuring that all company and department policies and procedures are followed
Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed accurately
Working closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to provide a memorable experience for every guest
Supporting an environment of open communication across departments
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