Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.
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