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Engineering Manager 과차장급 (시청역 근무)

SUMMARY

The Engineering Manager is client facing role responsible for leading safe, reliable, and compliant operation of all building engineering systems for a client owned building in Korea, including office areas, on-site data center, colo data center and disaster recover site. The role provides technical leadership and day-to-day engineering management with Facilities Management (FM) and Property Management (PM) teams, overseeing vendors, procedures, audits, incident response, lifecycle planning, and post-renovation defect/warranty closeout.

KEY RESPONSIBILITIES

1) Engineering Operations & Critical Facilities Reliability

• Lead day-to-day operation and maintenance of all MEP (Mechanical, Electrical & Plumbing) systems and critical infrastructure to meet availability, safety, and performance expectations.
• Manage redundancy and critical systems as applicable (e.g., UPS, generators, HVAC/CRAC, BMS/controls and monitoring).
• Respond to alarms and abnormal conditions; lead troubleshooting, stabilization, restoration, and follow-up corrective actions.
• Ensure preventive and corrective maintenance is executed effectively, using specialist vendors where required.

2) Incident, Emergency & Resilience Management

• Lead engineering incident management, including stakeholder coordination and timely escalation.
• Support and participate in emergency response drills; ensure readiness and closure of lessons learned.
• Provide after-hours/on-call support per site operating model, including leadership during critical incidents affecting the building, data centers, or DR.

3) Vendor, Quality Assurance & Service Delivery Management

• Manage outsourced engineering vendors and critical works providers: scope definition, scheduling, MOP readiness, supervision, and quality acceptance.
• Review M&E contractor maintenance practices for alignment with OEM recommendations, agreed processes, and documentation standards.
• Track vendor performance, recurring issues, and corrective actions to closure; drive continuous improvement.

4) Compliance, Governance & Documentation Control

• Ensure engineering operations comply with applicable regulatory requirements and client engineering standards/playbooks. Closely work with regional engineering team.
• Own governance of controlled engineering documentation, including:
  • As-built drawings, O&M manuals, OEM information
  • Asset data and maintenance records
  • Controlled procedures: MOPs / SOPs / EOPs (creation, review, periodic update, version control)

5) Technical Audit Support (Client, Internal, and External)

• Act as the engineering lead for audits impacting building engineering and critical facilities operations.
• Maintain audit readiness through strong evidence management (maintenance records, test results, procedures, training records, incident logs, vendor documentation).
• Coordinate audit requests, walkthroughs, findings responses, and remediation plans; track actions to closure and report status to stakeholders.

6) Small Projects, Change Management & Commissioning Support

• Provide engineering oversight for small projects and operational changes, including scope review, MOP review, and risk/impact assessment to building and data center/DR operations.
• Support installation, commissioning, and programming activities to ensure solutions are operable, maintainable, and correctly documented.
• Coordinate maintenance windows and controls to protect critical services and minimize disruption.

7) Defects, Warranty & Post-Renovation Closeout (General Contractor Interface)

• Coordinate with Project team and general contractors
• Lead engineering defect identification and closure following renovation: punch-list tracking, prioritization, validation, and sign-off.
• Manage coordination with the general contractor and subcontractors to ensure timely rectification and safe execution.
• Ensure remediation work follows agreed method statements and does not jeopardize critical operations.
• Drive completion/refresh of handover deliverables (as-builts, O&M manuals, test/commissioning records, asset updates).

8) Lifecycle, Energy & Performance Improvement

• Develop lifecycle replacement plans and reliability improvement initiatives (including UPS component replacement planning where applicable).
• Identify, implement, and validate energy-saving initiatives; track benefits and embed learnings into standard practices.
• Produce technical reporting on performance, risks, compliance, incidents, vendor delivery, and key initiatives.

9) Client & Stakeholder Partnership

• Serve as the primary engineering point of contact supporting both FM and PM teams.
• Communicate clearly on risk, impact, options, and recommendations to enable timely decisions.
• Help ensure service delivery aligns with contractual commitments/SLA expectations and business requirements.

10) Team Leadership & Technician Oversight

• Day-to-day leadership to the on-site engineering technician and is responsible for coordinating work allocation, priorities, coaching, and performance feedback to ensure safe and reliable operations.
• Oversees the performance of the BMO team’s technicians (e.g., building maintenance operations), including monitoring work quality, adherence to procedures (SOP/MOP/EOP), responsiveness to alarms/incidents, and completion of preventive/corrective maintenance.
• Escalate performance or resourcing issues as needed, supports training and capability development, and ensures clear shift handovers, reporting, and accountability across all technician activities.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

• Bachelor’s degree in an Engineering discipline or equivalent technical experience
• Minimum of 5 years of relevant engineering management experience
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• Drive innovation / thought leadership / industry knowledge
• Excellent verbal and written communication skills as well as presentation skills
• Ability to develop and explain complex operational management information to senior audiences
• Be resilient, with high focus on achieving goals
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills
• Experience working in Asia Pacific desired, specifically Korea

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to