The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and
petrochemical industry, focusing on chemical process water treatments. She or he provides
on-site services at our major accounts in the Rotterdam - Antwerp axis.
Essential responsibilities
The following activities are a guideline; others can be part of the job scope:
● Perform on-site chemical testing and program follow-up and conduct calibration of field
equipment.
● Compliance with ISO program and QMS requirements
● Working to improve customer satisfaction and encourage customers to participate in
customer satisfaction surveys.
● Customer reporting/Data processing with the use of our InSight platform
● First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process
treatment applications
● Frequent review of agreed Key Performance Indicators with the customer in close
cooperation with the Account Manager
● Execute Site Surveys, Equipment Start up and Commissioning
● Management of Repairs/Maintenance/warrantee
● Retain strong verbal and written contact with different levels within the customers
organization
● Minor assembly operations, as required
● Project coordination
● Support costing of contracts.
● Follow and conduct technical trainings
● Fulfill Piloting and Field trials when required
● Participate in the local team meetings to share best practices
● Comply with integrity and safety as required by Veolia and customers policies
● Manage differentiating sales initiatives and execute our strategy
● Report all work-related accidents, diseases, dangerous occurrences, near misses,
incidents and damage to property.
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