About This Opportunity
We are seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. You will be more than a sales professional – you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.
What You Will Do:
Technical Innovation
- Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence
Strategic Communication
- Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations
Value Creation
- Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
Leadership and Mentorship
- Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices
Team Development
- Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills
Revenue Excellence
- Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations
Strategic Selling
- Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies
Business Development
- Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
Sustainability Leadership
- Plan and communicate Veolia's Value Generation Plans through projects that drive water and energy sustainability and improve asset protection
Safety Excellence
- Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team