Senior Analyst - Business Support

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Purpose

To provide comprehensive administrative support and assist in the valuation report writing process to increase team efficiency and deliver quality client service.

Key Dimensions

Financial Delegation

• The position does not have a set financial delegation. The CMG JBS Director of Operations and/or Operations manager must approve all financial expenditures.

Key Internal Relationship

The CMG-JBS Business Support Analyst:

• Reports to the Assigned Manager on daily issues/queries, identified risks or concerns, or if requiring assistance.

• Interacts with the team to share knowledge and contribute to the continual improvement of the team.

• Interacts and builds a high rapport with Brokers and the CMG Manager for Operations to achieve our vision and strategic goals.

Key External Relationship

• Liaises with valuers regarding documentation or file clarification.

• Contacts external parties as directed by the broker.

Key Accountabilities

PROVIDING SUPERIOR CLIENT SERVICE

• Efficiently manages time to meet required timeframes and obligations for quality client service.

• Appropriately and correctly uses all internal systems, processes, and policies.

• All work is completed to the required standards, ensuring accuracy and compliance with relevant industry and client requirements.

• At all times, ensure a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client

• Assisting clients and responding to client requests where appropriate and on time.

• Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.

DEVELOPMENT AND INNOVATION

• Monitor performance against set KPIs and adjust work processes as required to meet KPIs.

OTHER

• Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.

• Conduct all activities using the Company’s Quality management system.

Key Performance Indicators

Work Productivity

• Requests are actioned within 2 hours of receipt.

• All file Work Productivity

• Process all requests within 2 hours of receipt

• Complete daily updates on all files with accurate notes containing full action taken and next steps

• Support the report writing process to meet delivery timeframes

• Process all daily work received with relevant updates

Quality and Compliance

• Maintain 95% accuracy rate on all administrative tasks and report preparation

• Follow Standard Operating Procedures for all processes

• Ensure all work meets internal requirements and external industry standards

• Report workplace incidents, hazards, and risks appropriately

• Team Focus

• Receive positive feedback from assigned manager and wider CMG team

• Demonstrate initiative to assist others during quieter periods

• Collaborate effectively with team members in both administrative and report writing tasks

Qualifications and Requirements

Skills

• Proficient in Microsoft Office Suite

• Strong written communication and report writing skills

• High computer literacy and attention to detail

• Excellent time management and customer service skills

• Ability to communicate effectively with internal and external clients

Key Attributes

• Ability to work accurately under pressure and meet tight deadlines

• Experience working in busy open-plan office environments

• Proven ability to manage workflow effectively and prioritize tasks

• Real estate background is an advantage

• Strong analytical and research skills for report writing support

• Reports are updated daily on various systems. Notes must be accurate and contain the complete and relevant action taken and the next steps required.

• Monitor client systems and provide meaningful communication on requests.

• All daily work received has been processed with relevant updates.

Team Focus

• Feedback from your assigned Stakeholder and the wider CMG team is optimistic.

• Feedback from the Stakeholders, other staff within our department, and the greater JLL community is positive.

• Demonstrate forethought to help others during quieter workflow periods.

Quality and Compliance

• All requests are actioned within the preferred timeframes.

• All requests are actioned in line with the Standard Operating Procedure.  

• Work is fully completed and meets internal requirements as well as external industry standards.

• All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.

Growth of the company

• Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.

• Conveying any identified opportunities for new business to the manager and participating in establishing and maintaining client relationships were required.

Responsibilities of the role

We are looking for Senior Analyst - Business Support to support and assist the JLL Value & Risk practice presence across the Singapore region. This role focuses on preparing reports and data entries, as well as maintaining a high level of accuracy in daily operations.

Scope of Administrative Work

• Update job status on all internal systems daily with accurate notes and next steps

• Liaise with external parties, including valuers and clients, regarding documentation or file clarification

• Maintain and update records and files in a timely manner

• Ensure correct work processes are always followed

Report Writing Process

• Prepare real estate valuation and consultancy reports under supervision

• Conduct data research and gather relevant property information

• Accurately input data into systems and databases for report preparation

• Assist in drafting report sections and documentation

• Work closely with valuers, internal and external clients to meet expectations

• Review and format reports to meet internal and external industry standards

• Support the preparation of accurate and quality valuation assignments within required timeframes

Qualifications and Skills

Experience

• Minimum 2 years of experience in an administration role or similar property industry experience

Skills

• Proficient in Microsoft Office Suite

• Strong written communication and report writing skills

• High computer literacy and attention to detail

• Excellent time management and customer service skills

• Ability to communicate effectively with internal and external clients

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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