The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Serve as the primary point of contact for all China luxury travel agencies, other key partners, managing day-to-day relationships and resolving customer and agency queries via WeChat and other China-market channels.
- Manage and grow relationships booked through Accor's proprietary HERA agency program, as well as through Virtuoso, American Express Fine Hotels & Resorts, Signature Network Travel, bedbanks and OTAs (primarily Trip.com).
- Drive strategies to grow Suite and Fairmont Gold share of bookings from the China market, and identify and pursue new revenue opportunities within existing agency and account relationships.
- Monitor China market production by segment and channel against budget and forecast, adjusting account coverage and sales priorities as needed to achieve goals.
- Generate and convert M.I.C.E leads from the China market, both through direct client relationships and through intermediaries.
- Manage and service existing China corporate accounts, and actively develop and grow the hotel's China corporate account base.
- Collaborate closely with hotel teams, Global Sales Offices (GSOs), Distribution and Business Development colleagues to convert leads and drive incremental revenue.
- Actively search for and develop new opportunities to promote the hotel in the China market, including through Redbook (Xiaohongshu), WeChat and other relevant China digital and social channels.
- Participate in sales missions, client events, trade shows, site inspections and business development activities locally and internationally.
- Travel regularly to key China source-market cities to meet with top-producing agencies and accounts in person and strengthen relationships.