Lead and manage all Rooms Division departments to achieve operational excellence.
Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.
Develop and implement departmental policies, procedures, and service standards.
Monitor occupancy, room inventory, and revenue opportunities in collaboration with the Revenue and Sales teams.
Prepare and manage departmental budgets, forecasts, and financial performance.
Analyze operational reports, guest feedback, and KPIs to drive continuous improvement.
Recruit, train, coach, and evaluate department managers and team members.
Ensure compliance with health, safety, security, and brand standards.
Coordinate with Engineering, Food & Beverage, Sales & Marketing, and other departments to deliver seamless guest experiences.
Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
Manage labor costs, scheduling, productivity, and departmental expenses.
Lead quality assurance initiatives and support hotel audits and inspections.
Handle VIP arrivals, special requests, and service recovery for guest issues.

Director of Room

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