Job Description Summary
MUSC Health Consulting and Service Delivery is an innovative, multifaceted team whose mission is achieving organizational excellence through enterprise transformation, system alignment, performance accountability, and leading project management approaches. With an enterprise-wide impact, Internal Consulting partners with leaders, teams, and individuals throughout MUSC and MUSC Health in planning and executing strategic and operational initiatives, providing decision support, and monitoring performance. Our team combines deep organizational knowledge with thoughtful, creative approaches to solve complex problems and supportEntity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC005205 SYS - Consulting & Service DeliveryPay Rate Type
SalaryPay Grade
Health-32Scheduled Weekly Hours
40Work Shift
Job Description
MUSC Health Consulting and Service Delivery is an innovative, multifaceted team whose mission is achieving organizational excellence through enterprise transformation, system alignment, performance accountability, and leading project management approaches. With an enterprise-wide impact, Internal Consulting partners with leaders, teams, and individuals throughout MUSC and MUSC Health in planning and executing strategic and operational initiatives, providing decision support, and monitoring performance. Our team combines deep organizational knowledge with thoughtful, creative approaches to solve complex problems and support
meaningful, lasting improvement.
The Senior Internal Consultant of Consulting and Service Delivery is a valued member of the Office of the CEO, reporting to the Senior Manager of Consulting and Service Delivery. Under general supervision, the Senior Internal Consultant provides client-facing, consultative, and advisory services to MUSC Health Executive Leadership, Integrated Clinical Centers of Excellence (ICCE), business units, functional areas, and teams, and serves as a collaborative liaison to functions across the health system.
This position partners with leaders across the enterprise and its divisions to identify opportunities, develop operational plans, and support accountability for performance metrics across all strategic pillars — Quality, Safety, Finance, Growth, People, and Innovation. The Senior Internal Consultant works alongside assigned operational leaders and business units to develop thoughtful, practical solutions that address specific business objectives and advance the health system's strategic intent.
The Senior Internal Consultant provides support for navigating governance structures, leadership
accountability frameworks, internal consulting engagements, service delivery, and performance
transformation. This role requires a strong operational planning and accountability management across the
service line structure at MUSC Health.
The Senior Internal Consultant plays an important role in supporting the alignment and activation of the ICCE Accountability Operational Planning Program, helping to connect division-level execution to enterprise-level initiatives that reflect MUSC Health's strategic priorities. This role embraces a forward-looking mindset, drawing on data-driven methodologies and emerging technologies — including intelligent automation and artificial intelligence (AI) — to continuously improve clinical and operational performance across the health system.
As a vital member of the Office of the CEO, the Senior Internal Consultant of Consulting and Execution supports the alignment of strategic planning to operational execution., and the connection to enterprise level initiatives that support our strategic intent.
Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)
Education:
Master's degree required. Master of Health Administration (MHA) or Master of Business
Administration (MBA) preferred. Other relevant graduate disciplines (MPH, MS, or equivalent) will be
considered.
Experience:
Minimum of 3 years of progressive experience in healthcare administration, management
consulting, program management, or operational performance improvement. Experience within an academic
medical center or large, integrated health system is strongly preferred.
Required Certifications / Skills (or completion within 1 year of hire):
Certifications:
Project Management Professional (PMP – Required)
Organization Change Management (Preferred)
Preferred Qualifications:
•AI certifications in healthcare AI applications, AI strategy, or equivalent
•Experience with AI agent development or intelligent automation platforms
Job Responsibilities:
35% - Advisory Consulting – Business Relationship Management:
Provides advisory, program management (managing multiple
projects), process improvement and other consultative support to
leaders, programs, initiatives, projects and or ICCE/Business units
across the health system.
40% - ICCE Accountability Operational Planning - Provides support
for the ICCE Accountability Operational Planning related to
development of operational plans for service line structure
30% - Serve as a member of the Office of the Chief Administrative
Officer: Support the functions of ICCE Accountability
Operational Plan development, performance alignment,
measurement, management & accountability, and
transformation.
Proactively track and monitor opportunities for improvement
and organizational expectations of leaders and connect
resources to improve performance and drive value.
Mentor and develop staff on projects and professional
development opportunities, although this role doesn’t have
direct supervisory responsibilities.
20% - Serves as a member of the Office of the CEO: Promotes a
culture of transparency and collaboration across the health
system and assists business units in navigating the health
systems processes, procedures and major initiatives.
10% - Identify opportunities for intelligent automation, AI-