*Candidate must be local to Chicago and must be a US citizen*
POSITION OVERVIEW:
Hitachi Federal is seeking a customer-focused Federal Field Service Engineer to provide onsite technical support, break/fix maintenance, hardware installation, system implementation, and professional services for our federal customers. This position serves as a trusted technical resource responsible for maintaining mission-critical infrastructure and delivering exceptional customer service while supporting complex enterprise storage, compute, and networking environments.
The successful candidate will work directly at customer locations throughout the Chicago area, partnering closely with the Federal Engagement & Support Center (FESC), Sales, Professional Services, and Engineering teams to ensure timely issue resolution and successful customer outcomes.
This position requires the ability to obtain and maintain any required government access and is ideal for an individual who enjoys solving technical challenges in dynamic customer environments.
KEY RESPONSIBILITIES:
Customer Support & Field Services
Technical Operations
Customer Experience
Collaboration
QUALIFICATIONS:
Required
Preferred Technical Experience
Experience supporting one or more of the following:
Core Competencies
WHAT WE OFFER:
Great careers start with growth and innovation and here at HV Federal, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, innovation, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!
Compensation
Expected Hiring Range: $100,000-$143,000 annual compensation
Hitachi Federal is committed to providing equitable, competitive, and market-based compensation. The expected hiring range listed above represents the anticipated salary range for a qualified candidate at the time of posting and has been established in good faith based on the requirements of the position.
Final compensation will be determined based on a variety of job-related factors, including, but not limited to:
This position may also be eligible to participate in Hitachi Federal's annual incentive (bonus) program, where applicable, in accordance with company policies and plan provisions.
Benefits
Hitachi Federal offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees and their families. Benefits may include:
Benefit eligibility and program offerings are subject to the terms and conditions of the applicable plans and company policies.
Federal Contractor Statement
As a federal contractor, Hitachi Federal complies with all applicable federal contractor requirements, including equal employment opportunity and affirmative action obligations. Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government security clearance or other government eligibility requirements.
Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team.
Equal Employment Opportunity
Hitachi Federal is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, business needs, and applicable laws. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#LI-JT1
Great careers start with growth and innovation and here at HV Federal, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpecte