At Fairmont Hotels & Resorts, you are primarily responsible for the establishment and execution of clear short term and long-term goals to ensure the Spa is recognized as one of the highest quality spas in Dubai. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Manager is responsible for the daily leadership of the Spa and recreation operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Fairmont Spa’s, will be capitalized upon.
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
- Welcomes and assists guests’ according to FHR and Fairmont Spa Brand Standards
- Is an ambassador of The Fairmont Dubai by providing memorable guest experiences
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspects of spa treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
- Conducts selection interviews for new hires
- Works with the Spa Director in the formulation of plans for projects and other areas
- Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations
- Provides hands on support and guidance and ensures services provided are in accordance with Fairmont Spa brand standards of performance and sequence of service
- Maintains knowledge of all spa services, products, experiences and fitness facilities
- Maintains the inventory of supplies for the administration of the spa facility
- Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly
- Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
- Conducts department performance appraisals in a timely manner
- Ensures colleagues adhere to all hotel & spa service & brand standards
- Follows Occupational Health and Safety regulations
- Reports suspicious people, behavior, and vehicles to Hotels Security
- Ensures adherence to Fairmont’s Code of Ethics