At SLS The Red Sea, we don’t just welcome guests—we create unforgettable first impressions. As a Host/Hostess, you will play a key role in delivering exceptional guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, you will create a refined and personalized arrival experience that reflects the bold, stylish, and vibrant spirit of SLS.
Working closely with the F&B team, you will support smooth front-of-house operations by managing guest flow, reservations, seating arrangements, and ensuring every guest interaction reflects SLS standards, service excellence, and genuine hospitality.
Key Responsibilities
- Welcome and engage guests in a warm, professional, and confident manner aligned with SLS service standards.
- Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests.
- Coordinate with the service team to accommodate guest requests and ensure expectations are met.
- Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
- Handle guest inquiries, feedback, and concerns professionally, escalating when required.
- Maintain an organized and welcoming host stand and reception area throughout service.
- Manage reservations accurately using restaurant reservation systems, including guest details and seating plans.
- Confirm reservation information and communicate updates with relevant team members.
- Answer phone calls professionally and assist guests with inquiries and bookings.
- Coordinate with the kitchen, service, and bar teams to support efficient service flow.
- Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
- Maintain SLS grooming and appearance standards while representing the brand with confidence and professionalism.
- Follow all health, safety, hygiene, and company service standards.
- Contribute to a positive team environment through collaboration and effective communication.