Fairmont Gold Supervisor
Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment. You will supervise a team of talented professionals in a luxury resort environment while fostering a culture of excellence.
What you will be doing:
- Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all times
- Supervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand Standards
- Provide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other services
- Develop and maintain strong Guest relationships to build Fairmont Gold Loyalty
- Participation in annual action planning for enhancing Fairmont Gold product and services
- Maintaining communication across all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Supervise Food & Beverage Forecasting and Purchase Ordering for Daily Lounge Service
- Supervise AM & PM Meal Service and Bar Service Daily
- Review arrival reports and VIP’s to ensure all special requirements are met or exceeded
- Ensure pre-arrival communication for all Fairmont Gold guests demonstrating exceptional detail to deliver on guest preferences and personalization
- Ensure the highest level of guest satisfaction by addressing and resolving all Fairmont Gold Guest concerns or complaints and elevating any issues to appropriate areas
- Ensure accurate Front Office Billing and Reservation reconciliation standards are met
- Ensure the highest possible Revenues are generated for Fairmont Gold to achieve annual Fairmont Gold Department Upsell Goals (in partnership with Front Office)
- Maintain and promote Accor Live Limitless Loyalty program awareness with guests and team members
- Strong and effective communication with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
- Attending any hotel communication meetings in the absence of the Fairmont Gold Manager and attend internal Department communication meetings monthly
- Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures
- Perform other reasonable duties assigned by the Management of the Hotel