Key Responsibilities
Operational Supervision & Quality Assurance:
- Oversee the daily operations of the Mediterranean restaurant, ensuring a seamless, intuitive, and refined service experience in alignment with Raffles standards of excellence.
- Ensure the restaurant environment reflects the rich heritage and multicultural identity of Mediterranean cuisine, blending elegance with vibrant authenticity in ambiance, presentation, and service flow.
- Conduct daily briefings and meticulous inspections to ensure consistency in food quality, service rituals, cleanliness, and attention to detail.
- Maintain strict control of inventory, sourcing, and cost management, ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.
- Ensure full compliance with HACCP standards, local regulations, and Raffles operational policies.
Guest Experience & Service Excellence:
- Curate a soulful and immersive Mediterranean dining journey, where each guest experience is personalized, memorable, and emotionally engaging.
- Bring dishes to life through storytelling, sharing the heritage, cultural influences, and inspirations behind each offering, reflecting the Mediterranean's diverse culinary identity.
- Anticipate guest needs with intuition and grace, ensuring seamless service delivery that feels both effortless and bespoke.
- Handle guest feedback and service recovery with empathy, discretion, and a commitment to turning moments into lasting impressions.
- Build meaningful relationships with guests, recognizing preferences and creating a sense of belonging that encourages return visits.
Team Leadership & Development:
- Lead and inspire a team of Heartists®, fostering a culture of passion, pride, and excellence in every interaction.
- Coach and develop team members on service artistry, Mediterranean cuisine knowledge, and personalized guest engagement.
- Embed Raffles service culture through continuous training, storytelling, and role modeling of brand values.
- Ensure high standards of grooming, professionalism, and emotional intelligence within the team.
- Support talent development, succession planning, and the growth of future leaders within the Raffles family.
Financial Performance & Commercial Focus:
- Drive revenue growth through strategic upselling, promotions, and optimization of average check value.
- Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.
- Prepare forecasts, analyze trends, and implement action plans to improve profitability.
- Collaborate with marketing and events teams to promote the Mediterranean restaurant through campaigns, activations, and partnerships.
- Ensure accurate billing, cash handling, and compliance with financial procedures.
Brand, Culture & Pre-Opening Excellence:
- Bring to life the spirit of Raffles through the restaurant concept, blending timeless elegance with the vibrant soul of Mediterranean cuisine.
- Support pre-opening initiatives including recruitment, onboarding, training programs, and the creation of bespoke service rituals.
- Contribute to the development of SOPs, guest journey mapping, and service choreography aligned with Raffles standards.
- Champion a culture of belonging, creativity, and excellence, where every team member contributes to creating “magic".
- Collaborate cross-functionally to ensure a seamless and elevated guest journey across all touchpoints.
Health, Safety & Compliance:
- Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.
- Conduct regular audits and ensure corrective actions are implemented promptly.
- Promote a safe working environment for colleagues and guests at all times.