Under the general guidance of the Retail Manager, the Retail Associate will deliver an elevated and personalized shopping experience that reflects the brand’s signature style and service excellence. They will serve as a brand ambassador, ensuring every guest interaction is warm, intuitive, and memorable while maintaining the highest standards of presentation and product knowledge.
YOUR KEY RESPONSIBILITIES
- Provide exceptional personalized service to guests, anticipating needs and offered tailored recommendations.
- Maintain a strong understanding of all our of products, collections, and brand story telling.
- Achieve and exceed individual and team sales goals
- Ensure the retail space is impeccably presented at all times, in line with brand standards.
- Assists with merchandising, restocking, and inventory control
- Process transactions accurately using POS systems.
- Handle guests inquiries, special requests, and concerns with professionalism and care.
- Support daily opening and closing procedures.
- Collaborate with team members to create a seamless and engaging guest experience
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.