Customer Service and Internal Coordination:
- Coordinate with internal colleagues, logistics partners, quality teams and customers to support a high standard of service.
- Represent Sucafina positively at industry events, trade shows, customer functions and educational activities.
- Act as a positive ambassador for Sucafina and the coffee industry.
Contract Lifecycle, Commercial Execution and Risk Awareness:
- Support customer onboarding, contract execution and account administration.
- Assist with coordination of customer orders, shipment schedules, delivery requirements and customer communications.
- Develop an understanding of customer commitments, contract performance, drawdown pace, shipment timelines and payment discipline.
- Build awareness of the commercial and operational risks that influence successful coffee trading.
- Maintain accurate customer, contract, CRM and pipeline information.
Customer Development and Market Growth:
- Develop relationships with existing and prospective coffee roasting customers across New Zealand.
- Identify and pursue new customer opportunities through networking, referrals, industry engagement and proactive outreach.
- Maintain an active pipeline of opportunities and contribute to new customer acquisition and market development.
- Support customer meetings, presentations, coffee tastings and commercial conversations.
Origin Exposure and Coffee Trade Development:
- Develop knowledge of coffee origins, harvest cycles, quality characteristics and global supply chains.
- Gain exposure to Sucafina’s origin network and learn how coffee moves from producers and exporters to roasters.
- Participate in cuppings, customer tastings and quality-related activities to build coffee knowledge and credibility.
- Contribute customer and market insights to support sourcing and business planning discussions.
Market Intelligence:
- Maintain awareness of coffee market developments, harvest updates, customer activity, competitor activity and wider industry trends.
- Develop an understanding of the factors that influence coffee availability, quality, pricing and customer decision-making.
- Share relevant market insights and opportunities with the wider team.