We're looking for a dynamic and customer-focused Front Office Executive to join our team in Mysuru, India. As a Front Office Executive, you will be the face of our organization, responsible for delivering exceptional guest experiences while managing daily front office operations with efficiency and professionalism. This role offers an exciting opportunity to lead a reception team, coordinate seamlessly with other departments, and ensure that every guest interaction exceeds expectations. If you're organized, empathetic, and passionate about delivering outstanding customer service, we'd love to hear from you.
- Greet guests warmly and professionally, managing check-ins, check-outs, and room bookings with accuracy and attention to detail
- Handle guest inquiries, requests, and complaints tactfully and efficiently, ensuring prompt resolution and guest satisfaction
- Lead and motivate the reception team, fostering a collaborative environment that promotes teamwork and professional development
- Maintain comprehensive documentation of all guest-related issues, transactions, and communications using the front office logbook and shift reports
- Communicate proactively with the Duty Manager and other departments regarding guest services, operational matters, and any concerns
- Coordinate with Housekeeping to monitor room status and ensure accurate availability information for seamless guest rooming
- Manage billing instructions, monitor guest credit accounts, and address any discrepancies with transparency and precision
- Supervise shift handover procedures and sign media to ensure continuity of operations and clear communication between shifts
- Inspect front-of-house and back-of-house areas regularly to maintain high standards of cleanliness and orderliness
- Maximize revenue opportunities by ensuring front-line staff implements marketing techniques and sales strategies effectively
- Handle full-house situations, overbooking scenarios, and guest relocations with decisiveness and professionalism
- Ensure the On-Call Valet Desk and driveway operations run efficiently and are staffed at all times
- Maintain strict compliance with Safety, Security, and Loss Control policies; manage hotel emergencies with resilience and quick thinking
- Maintain accurate records of all banquet functions and special events hosted at the hotel
- Provide management presence at the lobby, assisting with guest needs and supporting the Guest Relations team as needed