Assistant Guest Services Manager
As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department - including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet - while fostering an engaged, high-performing team. By showcasing your leadership and interpersonal strengths, you will maximize operational efficiency, uphold the highest standards of service excellence, and ensure every guest interaction is transformed into a memorable experience.
Salary Range: $66,000 - $69,000 gross annually, depending on education and experience
Job Duties Include:
- Manage and motivate the Guest Services team, ensuring colleagues are strategically positioned to engage with guests and deliver exceptional service throughout their stay.
- Oversee and coordinate seamless arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
- Maintain the highest operational and service standards through regular inspections, coaching, and performance management.
- Handle guest concerns promptly and professionally, ensuring appropriate follow-up and communication with relevant departments.
- Conduct regularly scheduled departmental meetings and support ongoing colleague engagement initiatives.
- Balance operational, administrative, and staffing requirements while fostering a positive team culture.
- Train, onboard, and develop all new colleagues within the department.
- Assist guests with hotel facilities, services, and local information in an informative and helpful manner.
- Supervise valet operations to ensure guest vehicles are driven, parked, and retrieved safely, efficiently, and with the highest level of care and professionalism.
- Manage the hotel's fleet of vehicles, ensuring they are properly maintained, operationally ready, and compliant with safety standards.
- Support departmental efficiency by maintaining strong communication and collaboration between all Guest Services teams.