Assistant Facility Manager Soft Services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Designation: Assistant Facility Manager Soft Services
Qualification: any degree
Experience Required: 5+ Years 
Shift Timings: Rotational Shift
Work Schedule: 6 days per week
Work location: Hyderabad

Skills: Soft Services, cleaning and maintenance, Property Management, events coordination, cafeteria corporate. 

Job Description

Key Responsibilities

Client Relationship Management

Serve as primary day-to-day contact for banking client representatives at assigned properties. Maintain professional communication aligned with client brand standards and corporate culture. Participate in client meetings and provide operational updates to the Property Manager Lead. Respond promptly to client requests and escalate priority issues appropriately. Support quarterly business reviews with property performance data and operational insights.

Property Operations and Standards

Ensure banking facilities maintain exemplary appearance and operational standards befitting financial institution brand requirements. Conduct regular property inspections focusing on security, cleanliness, and professional presentation. Coordinate maintenance and repairs with minimal disruption to banking operations. Oversee janitorial, landscaping, and building services to maintain premium facility conditions. Monitor building systems and coordinate preventive maintenance programs.

Vendor and Service Coordination

Manage vendor relationships ensuring service levels meet banking client expectations. Obtain competitive quotes for services while prioritizing quality and reliability. Verify vendor insurance, credentials, and compliance with client security requirements. Coordinate after-hours and weekend work to minimize operational impact. Track vendor performance and escalate concerns to Property Manager Lead.

Financial and Administrative Support

Support operating budget management and expense tracking for assigned properties. Process invoices and maintain accurate financial records. Prepare monthly operating reports and variance analysis for Property Manager Lead review. Assist with annual budget preparation and capital planning. Manage purchase orders and ensure proper coding and approvals.

Reporting and Documentation

Provide regular operational updates to Property Manager Lead on property performance, issues, and opportunities. Maintain comprehensive property files including leases, service contracts, warranties, and correspondence. Prepare executive summaries for client reporting. Document property condition through photographs and inspection reports. Track key performance metrics including service request response times and completion rates.

Emergency Response

Serve as backup emergency contact for assigned properties. Coordinate with Property Manager Lead during building emergencies or critical incidents. Support business continuity planning to ensure minimal disruption to banking operations. Maintain emergency contact lists and response protocols.

Required Qualifications

Two to four years of property management experience, preferably serving corporate or financial services clients. Demonstrated understanding of professional office environment standards and client service excellence. Strong organizational and project management capabilities. Experience with property management systems and building automation platforms. Proficiency with Microsoft Office Suite, particularly Excel for financial reporting. Valid driver's license and ability to travel between assigned properties. Bachelor's degree in business, real estate, facilities management, or related field preferred.

Essential Skills and Attributes

Professional presence suitable for banking client environments. Exceptional attention to detail and quality standards. Discretion and ability to handle confidential information. Strong written and verbal communication skills with ability to interface with senior client executives. Proactive problem-solving approach with sound business judgment. Flexibility to respond to urgent client needs and property emergencies. Collaborative working style with ability to support Property Manager Lead effectively.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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