Duty Manager

We are seeking a motivated and service-focused Duty Manager to join our Front Office leadership team.

This is a hands-on leadership role where you will be the key point of contact on shift, ensuring smooth daily operations across reception, reservations and guest services. You’ll lead by example, supporting the team to deliver seamless, personalised experiences from arrival through to departure.

Working in a fast-paced boutique environment, you’ll balance operational leadership with guest engagement, helping to create a warm and memorable stay experience for every guest.

In this role, you will:

• Lead daily front office operations as shift leader across all guest touchpoints
• Support and coach the team to deliver consistently high service standards
• Manage guest feedback and service recovery with confidence and care
• Oversee reservations accuracy and support revenue performance
• Ensure clear communication and coordination across hotel departments
• Contribute to a positive, collaborative and guest-focused team culture
• Assist with rostering and day-to-day operational planning
• Provide flexible support across hotel operations when required