We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Captain Server.
As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions.
What you will be doing:
Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Assist guests regarding menu items in an informative and helpful way
- Take an active role with the training and development of new and existing staff
- Project a pleasant and professional image to guests at all times
- Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
- Assist management team to develop action plans to improve outlet performance
- Ensure that the outlet is operating within the confines of the ALCB regulations
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Responsible for preparing and serving cocktails and other beverages on a daily basis
- Deliver and present food items to guest tables
- Bus and re-set tables
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
- Follow all safety and sanitation policies when handling food and beverage
- Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Report and handle guest concerns and react quickly and professionally in absence of manager
- Attend regularly scheduled departmental and divisional meetings
- Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
- Support employees while ensuring service standards are maintained
- Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
- Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
- Assign sections based on staffing levels / business needs
- Perform and check opening / closing duties checklist and follow up with colleagues accordingly
- Delegate and assign side duties and verify completion prior to sending staff home
- Approve discounts and promos as per in house policies
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Other duties as assigned