Roles & Responsibilities:
As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI’s and to the customer satisfaction with Quality resolutions.
Required skills:
1. Domain expertise in Sales and Distribution
2. Should have thorough knowledge on Sales Order Management.
3. Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.
4. Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge
5. Very Good experience in Job setups, process and Job error analysis
6. Strong experience in Delivery , Shipments, Picking , packing , WM interface topics,
7. Pricing: Configuration, error analysis.
8. Credit Management, Availability check, Revenue recognition, Credit/Debit Memo
9. Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing
10. Handling incident, service requests and problem tickets in SAP SD. Ability to do configuration, master data changes, end-to-end process flow
11. Abap Debugging skills, SO10 text maintenance is preferred
12. Very good knowledge in LSMW.
13. Cross module : CS,MM,FICO, PP,APO, GTS knowledge is an added advantage
Desired Skills: SAP certification in Sales and Distribution, S/4 Hana, ITIL certification
General
- Excellent problem-solving, consulting and decision-making skills.
- Handling incident, problem tickets, service and change request in SAP SD.
- Mentoring, guiding, supporting and directing associates.
- Good communication and interpersonal skills.
-Should be able to work independently with minimal supervision
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