The Clinic & Outpatient Center Coordinator, coordinates for the daily operational, and administrative performance of the outpatient clinics and diagnostic center. This position ensures flawless clinical workflows, high-standard facility upkeep, strict regulatory compliance, efficient inventory control, and exemplary person-centered care. The center Coordinator manages administrative and clinical personnel, nurtures physician relationships, and drives continuous process improvements through data-driven reporting.
- Manage daily patient intake, registration, appointments booking and throughput in the HIS/EMR to minimize wait times and eliminate bottlenecks.
- Coordinate physician schedules, staffing rosters, and room allocations to maximize clinic and diagnostic utilization.
- Conduct daily inspections of exam and diagnostic areas.
- Act as the first point of contact for patient issues and service recovery, ensuring compassionate, high-quality care.
- Monitor patient satisfaction surveys, investigate complaints if any and execute corrective action plans.
- Analyze monthly patient volumes, physician utilization trends, and referral compliance to identify bottlenecks and service expansion opportunities.
- Maintain strong relationships with consulting physicians and referring providers, and collaborate on marketing campaigns to drive patient growth.
- Direct administrative and clinical staff, oversee onboarding, assign daily schedules, and conduct SMART performance and competency evaluations.