As our Workforce Planning & Care Coordinator, you will play a key role in ensuring care packages are delivered safely, efficiently, and consistently. You will manage complex staff rotas, maximise workforce capacity, and support the delivery of high-quality care services across the community.
Key Tasks
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
Ideal Candidate
Essential:
- A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
- Willing to complete an Enhanced DBS
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
- Carry out on call duties
Desirable:
- Level 4 English and IT literate
- A desire to genuinely help other people and make a difference
- Resilient, reliable, proactive with a can-do attitude
- Knowledge of workforce planning methodologies.
- Experience managing large geographical care rounds.
- NVQ Level 2 in Health & Social Care or equivalent.
- Experience supporting a growing care service.