You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.
As Server, you sell and service food and or beverage to include the order-taking and delivery of any food and or beverage items. To prepare beverages for guests and co-workers following Fairmont Century Plaza recipes and guidelines for preparation, presentation and accountability in a cost efficient manner. To ensure compliance with all liquor laws. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
What you will be doing:
- To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
- To adhere to company policy and procedures, as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Exceed guest expectations
- Extensive food, liquor, beer, wine and cocktail knowledge
- Prepare basic beverages for guest service up to and including basic cocktails
- Interact with guests in a way that makes them feel special
- Proper and friendly service when in contact with all guests
- Comply with liquor laws
- Maintain accountability, both personal and financial
- Control bar costs
- Maintain cleanliness and organization of bar prep area and bar
- Control cost and waste
- Close out paper work thoroughly
- Maintain extensive knowledge of menu, food preparation techniques
- Be pro-active by assisting co-workers
- Support and assist Managers
- Be proficient with all aspects and services of the property
- Be familiar with all food outlets and amenities within the property
- Be knowledgeable of general city information as well as hotel history
- Personal and financial accountability
- Be an ambassador for the department, the property and the brand
- Other duties as assigned
What is in it for you:
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Hourly Rate: $18.42
- Schedule based on Seniority and Business Needs