Collect laundry from guests rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundry
items and return washed / dry cleaned items correctly and in accordance with the
prescribed standards and deliver to the correct room.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Responsible for zero defect in guest garments and creating ‘wow’ factor by meeting all the guest preference for Laundry, Dry Cleaning and Pressing.
- KEY OPERATIONAL RESPONSIBILITIES
Financial
- Ensure that the billing of guests’ laundry and dry cleaning is done accurately.
Operational
- Provide helpful, friendly, prompt, accurate and personalized laundry / valet service to the guests.
- Ensure that the laundry lists and records are appropriately filled to maintain proper control over the items received and returned.
- Confirm with the guests the preferred time of delivery and provide any special service required at the time of collection.
- Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning.
- Tally the items with those listed on the laundry / dry cleaning list and report discrepancies to the Supervisor.
- Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Supervisor or Laundry Manager) before the item(s) are processed.
- Check all buttons and the quality of the finished garments.
- Pack / hang all garments as per the guests’ instructions. Ensure every request made by the guest regarding his / her laundry is met.
- Deliver all guests’ garments after packing to the guests’ room.
- Assist in the implementation of other tasks within the Laundry, whenever required.
- Execute tasks in the prescribed manner in accordance with the service standards of the Laundry Department.
- Maintains equipment in proper state of cleanliness and repair as per standard.
- Reports damages and malfunctions to supervisor.
- To carry out any other reasonable duties and responsibilities as assigned.
Business plan /Analysis
- Help the department to meet its targets in revenue and cost budget.
- Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department.
- Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control.
- To help in carrying out monthly, quarterly and yearly inventory.
Team Management
- Guide and assist team members in the execution of their tasks as and when required.
- Ensures that the appropriate information is given and received by his/her team, to and from the other departments.
- Applies and ensures application of labour legislation.
General Duty
- Meet long stay and repeat guests regularly to ensure that their preferences are met.
- Ensures the procedures of hygiene and safety standards.