Rixos Hotels is seeking an exceptional and creative Director of Entertainment to join the Executive Leadership Team at Rixos Phu Quoc, a landmark luxury all-inclusive resort in Vietnam.
Reporting directly to the General Manager, the Director of Entertainment will be responsible for creating and delivering a world-class entertainment strategy that defines the guest experience and brings the Rixos “All-Inclusive, All-Exclusive” philosophy to life. This executive role will lead the development of immersive entertainment concepts, signature experiences, live performances, and recreational programming across the resort.
The successful candidate will be a visionary entertainment leader with extensive luxury hospitality experience, a passion for experiential programming, and a proven track record of creating memorable guest journeys within large-scale resorts, lifestyle hotels, and all-inclusive destinations.
Key Responsibilities
Entertainment Strategy & Experience Design
- Develop and execute the resort’s overall entertainment vision, strategy, and programming calendar in alignment with Rixos brand standards and guest expectations.
- Create innovative, engaging, and culturally relevant entertainment concepts across the resort’s venues, public spaces, pools, beaches, and event areas.
- Design a diverse entertainment offering catering to international guests, families, couples, and different market segments.
- Develop signature experiences that differentiate Rixos Phu Quoc as a leading luxury all-inclusive destination.
- Collaborate with F&B, Marketing, Guest Experience, and Operations teams to create integrated resort experiences.
Pre-Opening Planning & Launch Readiness
- Lead the entertainment pre-opening strategy, ensuring all programming, infrastructure, and operational requirements are in place ahead of launch.
- Develop entertainment concepts, show calendars, event schedules, and activation plans for the opening phase.
- Establish partnerships with performers, production companies, artists, and entertainment suppliers.
- Support venue planning, technical requirements, equipment needs, and operational workflows.
- Ensure the entertainment offering is ready to deliver exceptional guest experiences from day one.
Entertainment Operations & Quality Excellence
- Oversee all entertainment activities, including live shows, performances, cultural experiences, activities, events, and recreational programming.
- Maintain consistently high standards of creativity, quality, safety, and guest engagement.
- Monitor guest feedback and performance insights to continuously improve entertainment offerings.
- Ensure all entertainment activities comply with operational, safety, and local regulatory requirements.
- Develop seasonal programming and special events to drive guest engagement throughout the year.
Team Leadership & Talent Development
- Build, lead, and develop a talented entertainment team including performers, hosts, activity leaders, and operational support teams.
- Recruit, coach, and mentor entertainment professionals to deliver exceptional experiences.
- Create a culture of creativity, energy, collaboration, and service excellence.
- Establish clear performance expectations and development plans for the team.
- Encourage innovation and continuous improvement across all entertainment offerings.
Commercial & Brand Partnership
- Manage entertainment budgets, ensuring effective resource allocation and cost control.
- Develop partnerships with artists, agencies, production partners, and creative suppliers.
- Support marketing initiatives through entertainment-led campaigns, events, and destination experiences.
- Collaborate with commercial teams to leverage entertainment as a key driver of guest attraction, satisfaction, and loyalty.
- Ensure all entertainment experiences reflect the positioning of Rixos Phu Quoc as a premium luxury destination.
Guest Experience & Innovation
- Champion creativity and innovation in delivering unforgettable guest moments.
- Develop programming that reflects international trends while incorporating local Vietnamese culture and experiences.
- Create memorable moments across day and evening entertainment offerings.
- Ensure entertainment contributes to overall guest satisfaction, brand loyalty, and resort reputation.