Must have a complete working knowledge of bar items, ingredients and preparation
Ensure all details of service are performed properly for every guest
To understand and adhere to Food & Beverage Department Standard Operating Procedures
Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
Greet regular guests by name and note and serve preferences accordingly
Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
Make all cocktails in accordance with Hotel’s standard beverage manual
Receive and check liquor against previous shift’s requisitions
Attempt to limit problems and liability related to customers' excessive drinking
Organize requisition, pick up and verification for F&B items used in the bar areas
Ensure that the bar is fully stocked and all side opening and closing duties are completed
Slice and pit fruit for garnishing drinks
Arrange bottles and glasses to make attractive displays
Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
Maintain complete knowledge of all F&B services, outlets, hotel services/features
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