Receptionist - Cleveland Browns

POSITION: Receptionist

DEPARTMENT: Sales

REPORTS TO: Venue Admin Coordinator and Director, Service and Business Operations

FLSA STATUS: Non Exempt    

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us!

THE CLEVELAND BROWNS AND LEGENDS GLOBAL

The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales.  Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio.

THE ROLE   

The Receptionist serves as the first point of contact for visitors, clients, and employees, creating a welcoming and professional experience. This role is responsible for managing front desk operations, answering and directing phone calls, greeting guests, coordinating office communications, and providing administrative support to ensure the office runs efficiently. The Receptionist plays a key role in maintaining organization, supporting day-to-day business operations, and delivering excellent customer service through clear communication and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Must be able to handle and assist staff on multiple projects
• Answer incoming calls to the Stadium Experience Center
• Provide customer service to guests arriving to the center
• General office duties such as postage/shipping, telephones & other equipment
• Scheduling & other administrative functions
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Excellent customer service and interpersonal skills
• Highly organized and ability to handle multiple projects at once
• Responds quickly and effectively to changing trends and circumstances
• Ability to work independently and/or in a team environment
• Strong verbal and written communication skills
• Self-motivated with entrepreneurial spirit and attention to detail
• Ability to work flexible hours, as well as nights, weekends, holidays as required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

EDUCATION AND/OR EXPERIENCE     

• Bachelor’s degree or equivalent education and experience.
• 0–2 years of experience in a receptionist, administrative support, customer service, or related role preferred.

COMPENSATION

• $15 per hour

WORKING CONDITIONS

Location: On-Site (Cleveland, Ohio)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.