Position Title:Security Supervisor
Department:Security
Reports to:Security Management
FLSA Status:Non-Exempt/ Part-TimeHourly
Union Code:Non-Union
Minimum Pay Rate:$26.00
Maximum Pay Rate:$26.00
Join Our Team at Barclays Center!
Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!
At Barclays Center,we'remore than just a venue –we'rea dynamic community driven by a shared passion for creating unforgettable live experiences.We'rededicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
Ifyou'resomeone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.Come bea part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.
Our Company Values
We understand that it is important for you to know what our values are todetermineif they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.
Key Attributes for Success
To excel in this role, candidates mustpossessa genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences andmaintaininga positive atmosphere for our guests.Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.
Genuine Passion for Service:
Desires to exceed guest expectations and create unforgettable experiences.
Enjoysdemonstratingenthusiasm and dedication in providing exceptional service.
Wantsto make every interaction memorable and positive.
Strong Teamwork Abilities:
Enjoyscollaborating effectively with colleagues and partners.
Likesbuilding and nurturing strong relationships within the team.
Values the importance of teamwork in achieving shared goals.
Adaptability:
Enjoys handling unexpected challenges with flexibility and composure.
Wantsto quickly adjust to changes in the environment to ensure guest satisfaction.
Thrivesin dynamic and fast-paced work environments.
Effective Communication Skills:
Desires to listen attentively and respond empathetically to guests and colleagues.
Enjoysconveying information clearly, confidently, and with warmth.
Wantsto communicate with clarity and precision to ensure understanding.
Guest-Centric Approach:
Values putting guests at the center of all actions and decisions.
Likesanticipatingguest needs and consistently exceeding expectations.
Wants to create a welcoming and positive atmosphere for all guests.
Proactive Problem-Solving:
Desires toidentifyand resolve issues creatively and efficiently.
Enjoyshandling guest concerns with empathy and professionalism, turning challenges into opportunities.
Likes taking initiative to address potential problems before they escalate.
Meticulous Attention to Detail:
Wants to pay close attention to details that contribute to guest satisfaction.
Enjoys ensuring every aspect of service delivery is meticulously executed tomaintainhigh standards.
Desires to take pride in delivering flawless experiences through meticulous attention to detail.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:
EVENT SECURITY
Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respecttowardseveryone’s dignity and legal rights.
Resolve escalated security situations andprovideappropriate warningstoguestswho are not in compliance with thevenue'spolicies and procedures.
Assistwith directional and informational inquiries.
Appropriately document all major/minor incidents.
Represent Barclays Center and the Security Department in an exemplary manner.
Apply principles of logical thinking to a wide range of intellectual and practical problemstosuccessfully perform and direct va