The HC eShop is a strategic B2B eCommerce platform for Bosch Heating and Cooling, designed to support digital sales and service processes across multiple countries. The platform is continuously evolving to improve user experience, ensure high quality standards, and support global rollouts and system transformations in an international environment.
Key Responsibilities
Provide end-user support (helpdesk) for Bosch eCommerce solutions, ensuring an assertive, solution-oriented, and customer-focused approach;
Act as the first point of contact for user inquiries, incidents, and functional questions;
Create, maintain, and distribute documentation (known issues, new features, rollout information);
Deliver training and onboarding sessions for new users;
Support testing and quality assurance activities to ensure application stability and performance;
Contribute to continuous improvement of support processes and user experience.
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