We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Reservations Agent.
What you will be doing:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
- Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
- Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS)
- Review and update reservations interfacing between the Accor Reservation Systems
- Ensure reservation confirmations are issued promptly and accurately
- Monitor Hotel Inventory to maximize Room Revenues
- Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards
- Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
- Understand special promotions and communicate information to various operational departments
- Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis
- Adhere to all LQA standards set up for the department
- Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Other duties as assigned