Main Duties:
Administration
- Statutory Requirements: Ensure that all departmental statutory requirements are adhered to by the entire Rooms Division.
- Ensure that all departmental records are maintained as per standards
- Liaise with Operations Manager on matters concerning the Front Office, Housekeeping & security such as monthly reports, budgets and relevant updates.
Customer Service
- Track Guest Satisfaction scores on a monthly basis and highlight areas of deficiency
- Ensures guest satisfaction is met and consistently strive for excellence as per Ibis service standards.
- Meet with guests on a regular basis to ascertain their views on services of the hotel.
- Track A Club and Advantage Plus enrolments
Financial
- Assist Front Office, Housekeeping, Laundry meet their revenue budgets and work within the expense budget guidelines.
- To maximize revenues and optimize resources.
- Preparation and implementation of annual budgets.
- Develop and manage sustainable plans and programs to ensure profitability
Operational
- Assist in the preparation & review of the Rooms Division P&P’s and JD’s.
- Ensure that all the Brand Standards are followed.
- Monitor and control the inventories for operating equipment and supplies.
- To track the guest satisfaction level and ensure that the processes are in place.
- Pre-opening procedures to be implemented
- Ensuring redressal of any associate complaints / issues
Ensures maintenance of hygiene standards & safety and security of guests in the hotel.