Scope of Position:
The Spa Therapist is responsible to deliver professional massage therapy, body treatments, ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Responsibilities:
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Movenpick brand standards
- Ensures individualized guest service through acknowledging and responding to needs and expectations
- Reviews guest’s medical history/ waiver and all information ,prior to performing each treatment.
- Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
- Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
- Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)
- Works with related hotel departments to ensure efficiency in meeting guest needs
- Contributes to the team environment by assisting spa colleagues in all areas
- Participates in the orientation and training of all new/temporary colleagues assigned to Movenpick
- Follows Occupational Health and Safety regulations
- Perform other duties as and when required.