F&B Service Executive

Prime Function

• Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned areas.
• Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes and specifications.
• Champion guest satisfaction by promptly addressing complaints, requests, and inquiries with professionalism and care.
• Escalate any matters affecting Hotel's interests to Management for timely resolution.

Operational Management

• Partner with the HOD - Food & Beverage Service to drive sales growth through innovative events and food festivals tailored to your assigned outlet.
• Uphold rigorous quality control, hygiene, and health and safety standards across all operational areas.
• Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
• Foster a culture of excellence in service delivery, safety, security, and organizational policy adherence.
• Lead by example, promoting company uniform and hygiene standards throughout your team.
• Deliver consistent, high-quality work across all operational aspects, setting the benchmark for excellence.
• Delight guests through trend-setting and innovative product and service offerings.
• Take ownership of additional responsibilities as assigned by Management.

People Management

• Build strong cross-departmental relationships across Hotel to maximize cooperation, productivity, team morale, and guest service outcomes.
• Inspire and develop staff capabilities to drive departmental success, foster teamwork, and create a positive work environment.
• Drive guest satisfaction and organizational profitability through strategic resource optimization and team engagement.
• Provide comprehensive training on established procedures and safety protocols, ensuring team competency and workplace safety.

Financial Management

• Identify and implement cost-effective resource solutions while educating your team on financial responsibility and operational efficiency.