As Restaurant Manager, you'll lead the daily operation of Pastore, our signature modern Italian restaurant, together with breakfast service and In-Room Dining. You'll play a key role in ensuring every dining experience reflects the warmth, sophistication and personalised service that defines the MGallery brand.
This is a hands-on leadership role where you'll inspire your team, foster a positive culture and continually look for opportunities to elevate both the guest experience and operational excellence across multiple dining experiences.
Key responsibilities:
- Lead the day-to-day operations across Pastore, breakfast and In-Room Dining.
- Ensure exceptional guest satisfaction by proactively engaging with guests, resolving concerns promptly and placing the guest experience at the centre of decision-making.
- Lead, coach and develop Assistant Managers, Supervisors and team members, creating a culture built on collaboration, accountability and excellence.
- Work closely with the Executive Chef and wider hotel leadership team to deliver seamless service and memorable guest experiences.
- Maintain consistently high presentation, service and operational standards across all outlets.
- Support recruitment, rostering, labour management and daily operational planning.
- Drive service recovery, resolving guest feedback professionally and confidently.
- Identify opportunities to improve service delivery, operational efficiency and the overall guest experience.
- Build strong relationships with guests, locals, industry professionals and repeat clientele to drive loyalty, gather feedback and enhance the dining experience.
- Demonstrate strong business acumen to achieve and exceed operational and financial objectives.
- Assist in developing and monitoring restaurant budgets, targets and costs, ensuring stock, labour and operating expenses are managed effectively while maintaining appropriate staffing levels.
- Ensure compliance with food safety requirements, hotel standards and company policies.
- Maintain a visible leadership presence throughout key service periods, including breakfast, lunch, dinner and weekends.