This role is about more than coordination, it’s about precision, connection, and bringing opportunities to life. The Sales Office Manager is a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. With a strong sense of ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention.
Start Date: August 2026
What You'll Be Doing:
Sales & Client Coordination
- Coordinator and participate in site inspections alongside the Director of Group Sales, Director of Sales & Marketing, Regional Sales teams, and Global Sales Office partners.
- Supporting and organizing key industry events for clientele across multiple segments.
- Review group opportunities to maximize both guest experience and business performance through thoughtful optimization of guestrooms and event spaces.
- Continuously seek opportunities to improve the efficiency and impact of client visits, sales initiatives, and internal processes.
- Prepare all site and group segment’s Business Development Trip (BDTs) forms and arrange details as needed by Regional Sellers.
- Foster strong relationships with Sales, Marketing, Public Relations, Wellness, Conference Services, and operational leaders to ensure every client interaction is delivered seamlessly.
Systems & Administrative Excellence
- Administer departmental payroll through Dayforce.
- Manage invoices, expense reporting, purchasing, and monthly accruals using Birchstreet and Concur.
- Prepare month-end financial reporting, including profit and loss analysis, general ledger reviews, foreign exchange reporting, and departmental forecasting.
- Assist with sales & marketing budget creation, adhering to corporate budget guidelines and hotel specific requirements.
- Oversee onboarding for new Sales & Marketing colleagues, ensuring they have the tools and resources to succeed from day one.
- Coordinate community donation requests, including gift certificate creation, approval, fulfillment, and tracking.
- Produce accurate sales, banquet, and commercial performance reports that support strategic decision-making.
- Coordinate office administration, purchasing, business cards, client gifts, mail distribution, and documentation.
- Support strategic tasks and administrative duties.
- Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed.
- Other duties as assigned